Free shipping will be available when your order is above Rs 2000
1. Returns and Exchanges
We want you to be completely satisfied with your purchase here at The Trend Fest. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 7 days of receiving your order.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
The item must be in unused and in original condition.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at info@thetrendfest.com within 7 days of receiving your order. Please provide your order number and a detailed reason for the return or exchange request.
Approval: Our customer service team will review your request and provide you with a Return Authorization (RA) number and further instructions.
4. Return Process
Securely package the item(s) you wish to return, along with the original packing slip and the RA number.
Ship the package to the address provided by our customer service team. We recommend using a tractable shipping method to ensure safe delivery.
Once we receive and inspect the returned item(s), we will process your refund, exchange
5. Refunds
Refunds will be credited to the original payment method used for the purchase within 15 business days.
6. Exchanges
Exchange products are delivered within 5- 7 days, as per our delivery policy, if applicable
If the requested exchange item is not available, we will process a refund
7. Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for returning the item, and we will replace it or provide a full refund.
8. Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our customer service team at The Trend Fest.
